For over fifteen years, Nancy Hillan has been helping users and their organizations thrive amidst change with process-based training and performance support materials. She combines instructional design, technical writing and process consulting services to produce custom learning content tailored to each user’s role and aligned with the organization’s goals.
Nancy’s capabilities include:
Clients typically hire Nancy when they are implementing changes to their systems and business processes. She has worked with numerous global, mid-size, and small companies from a variety of industries and has developed training for several large-scale business transformation and SAP/ERP projects. Clients appreciate Nancy’s high-quality deliverables and her ability to work quickly and use SME time efficiently.
Nancy prizes collaboration and enjoys working with all kinds of people. She particularly values opportunities to work hand in hand with other HR and change management professionals. Nancy is a member of the Professional Independent Consultants of America (PICA) and a certified Panviva content provider.
A longtime San Francisco resident, Nancy lives in a yoga community in a beautiful pre-earthquake Victorian mansion with panoramic views of the bay and downtown. She has two young adult sons.
For more information, please visit her website and Linked In page.
“I cannot recommend Nancy highly enough if you need process or procedural documentation or tool training development. Not only does Nancy quickly become a subject matter expert in the content she is developing, she produces extremely high-quality deliverables while building excellent relationships with clients and subject matter experts."
~ Jean Heller - Senior Director, Learning & Organization Development, Ross Stores, Inc.
Jennifer Jackson - SAP/ERP Training & Learning Management Solutions Consultant
“Nancy has unique affinity for writing procedural and process documentation. While working for me at a leading clothing company, Nancy developed a comprehensive two-week training course for new hires in the Centralized Order Management (COM) department. Working virtually with subject matter experts and super users, Nancy developed a strong rapport with the team and produced work of exceptional quality.
At a leading multinational manufacturer and marketer of consumer and professional products, Nancy took a similar approach when developing process training for a new Item Lifecycle Management (ILM) process. On a subsequent project, despite an aggressive timeline to roll out a trade spending software in Argentina and Chile, Nancy quickly learned the application and developed training materials that were very well received by the client.
When a privately held, family-owned supermarket chain was aggressively implementing SAP Finance and Procurement, I turned to Nancy to quickly develop detailed Accounts Receivable, Gift Cards, and Procurement procedural training. To support the Service Center staff, Nancy also designed very effective and interactive, web-based Gift Card process training. I would definitely hire Nancy again!"
Liz Steblay - Change Management Consultant, Franklin Templeton Investments
"I brought Nancy onto a client project to develop training materials at the “11th hour”; she literally saved the project from the impending training and go-live disaster. Several client team members complimented Nancy’s work. Here is one of them: “I’m really impressed with how much Nancy has been able to provide in such a short period of time. Given that she’s only been here 2 weeks I’m really impressed there aren’t more corrections that need to be made. Thanks for bringing her on board.”
Cedric W. Rawls - Group Manager, Customer Care, Creative Cloud Enterprise & SMB Support, Adobe
"I’ve had the pleasure of working with Nancy to help build a plan and create enablement for a very aggressive CRM migration project. Nancy’s personality was a key factor to help us achieve our goals and have unprecedented success with our rollout. She quickly understood the ecosystem and partnered with the cross-functional teams to ensure the technical perspectives were clear and the format for the enablement would be easily consumed by our global team. She had to be patient and flexible, but she was also persistent in pursuing the path to the go-live. With her experience and her approach, we not only created enablement, but we were also able to build a community of champions within our team with Nancy’s work."