Paulina Fin Caprio
Culture Transformation, Large-Scale Change and M&A Culture Integration
14+ years in culture change, change management and turnaround; 25+ years in M&A
Builds strong cultures that last
Helps companies get better at continuous change
Brings disparate cultures together, enabling them to collaborate and thrive
Helping companies transform their cultures, undertake large-scale change initiatives, and tackle difficult M&A culture integrations is Paulina’s sweet spot. She works with companies who value culture as a business priority and is passionate about creating a change experience people feel good about.
To reduce the fear and anxiety associated with change, Paulina makes sure to meet people where they are. She incorporates user experience, high-empathy communications, and design thinking to help people transition to new ways of working. Having begun her career in finance (investment banking, M&A, and equity analysis), she is disciplined about measuring the operational and financial impact of change and holds herself accountable for delivering these desired results.
Working across a variety of industries, Paulina has helped companies such as Capital One, McDonald’s, Zoetis, Dover, Exelon and RGP successfully execute critical change and culture transformations. She enables leaders and organizations to make important decisions and take powerful steps amidst uncertain and ambiguous business environments.
Paulina lives in Chicago, after originally immigrating to Canada from the Soviet Union as a child and political refugee. She has an Honors BSc in Neuropsychology from the University of Toronto and is a passionate advocate and mentor for women in business, and first-generations in the corporate world.
She is the founder of Chrysalis, a consultancy helping organizations drive change and build strong cultures to accelerate growth, drive innovation and create respectful, equitable workplaces for people to realize their potential. She is all-in for her clients, and they love working with her. You can reach Paulina via her website, or on LinkedIn.
"Paulina played such an integral role in helping me and my leadership team develop our culture change plan. Her thought leadership and counsel gave me incredible confidence in realizing the culture change that was so crucial for our organization."
~ Morris Taylor - Divisional CIO, Capital One
Morris Taylor - Divisional CIO, Capital One
“Paulina played such an integral role in helping me and my leadership team develop a well thought out and unique culture change plan. A change plan that set important top-down guard rails and vision but was primarily and beautifully driven from the bottom-up in a very organic manner. Her thought leadership and counsel truly shaped me and gave me incredible confidence in realizing the culture change that was so crucial for our organization."
Krista Haake - Director of Finance Transformation, McDonald's
“Paulina is a terrific collaborator and a great person to work with, whether we’re rolling up our sleeves or presenting our strategy to the executive leadership team. Her high energy and positivity helped us get through the marathon of a multi-year global system deployment. Paulina’s approach to change management is not your typical traditional process. She focused on our peoples’ experience of the changes to understand their needs and make them feel seen and heard. I have a whole new appreciation for the change experience, and this approach completely transformed how we do change…for the better! Paulina brought an important focus on culture and behaviors, which enabled us to help various (international) markets make the necessary changes to embrace a complex new system and work in a new way. I value her perspective, her advice, her humor on tough days and her tireless commitment to us. She is a wonderful partner and easy to work with – I highly recommend her!"
Reem Jaghlit - VP Engineering, Active Campaign, Capital One
"I have worked with Paulina on multiple projects over the years. She is my go-to person when it comes to corporate culture, change and communications-related advice. Paulina shines when it comes to bringing people together, whether it’s leaders or individual contributors. Her strength is working with complex situations where people might not share common goals or when trust has been broken. She has the talent to bridge those gaps and get everyone to a good place where they are on board. I appreciate how people trust Paulina and open up to her, and how she builds on that trust by becoming their voice and by enabling constructive and healthy conversations to take place."